Legal & Policies
Privacy Policy HairMD London Last updated: August 2026 1. Who We Are HairMD London is the trading name of [Full Legal Name of Surgeon / Company Name], a GMC-registered surgeon (GMC Number: [insert]). Clinical services are provided at Seymour Clinic, 78 Seymour Place, London, W1H 2EH, a location registered with the Care Quality Commission (CQC) (Seymour Clinic CQC Registration Number: [insert]). The surgeon practises under Practising Privileges granted by Seymour Clinic. For the purposes of UK data protection law, [Full Legal Name of Surgeon / Company Name] is the controller of your personal data. Contact: hairmdlondon@gmail.com | +44 7743 017360 ICO Registration Number: ZB908501 We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and the Privacy and Electronic Communications Regulations (PECR) where applicable. 2. What Information We Collect We may collect and process the following personal data when you visit our website, contact us, or submit an enquiry: - Your name, email address, and telephone number - The contents of your enquiry - Any other information you choose to provide, including information about your hair loss, general health, or medical history if you decide to share it with us We may also collect technical information such as your IP address, browser type, device type, and website usage data, including information collected through cookies and similar technologies where permitted by law and, for non-essential cookies, where you have given consent. Information about your health is special category data under UK GDPR and is subject to additional legal protection, as set out below. 3. How We Use Your Information We use your personal data to: - Respond to your enquiries and arrange consultations - Provide information about our hair restoration services - Manage appointments and communicate about your treatment or enquiry - Maintain clinical and administrative records - Improve our website and services - Comply with our legal, regulatory, and professional obligations We do not sell your personal data or share it for third-party marketing purposes. 4. Lawful Basis for Processing We process your personal data under one or more of the following lawful bases: - Contract / steps taken at your request — where you contact us to enquire about our services or ask us to arrange care or treatment - Legitimate interests — to operate, secure, and improve our website and practice, and to respond to enquiries. We have conducted a balancing test to ensure your rights and interests are not overridden. - Legal obligation — where we are required to keep or disclose information under law or professional obligations - Consent — only where genuinely appropriate, such as for optional marketing communications or non-essential cookies Special category data (health information) Health information is special category data under UK GDPR Article 9 and can only be processed where an additional condition is met. We rely on: - Processing necessary for the provision of health or social care or treatment by or under the responsibility of a professional subject to a duty of confidentiality (UK GDPR Article 9(2)(h)); and - The corresponding condition under Schedule 1, Part 1 of the Data Protection Act 2018 (health or social care purposes). Where appropriate, we may also rely on your explicit consent for specific processing of health data, such as using clinical photographs for marketing purposes (see Trading Terms, section 9). Lawful basis by purpose: Purpose: Respond to enquiries Data used: Name, email, phone, enquiry content Lawful basis: Contract (pre-contractual steps) Article 9 condition: Not applicable Retention: Up to 6 years from last contact Purpose: Arrange and provide treatment Data used: Health/medical history Lawful basis: Contract Article 9 condition: Article 9(2)(h) + DPA 2018 Schedule 1 Retention: Per clinical retention rules Purpose: Website analytics Data used: IP, browser, device, usage data Lawful basis: Consent Article 9 condition: Not applicable Retention: Up to 26 months Purpose: Improve website and services Data used: Technical usage data Lawful basis: Legitimate interests Article 9 condition: Not applicable Retention: As needed Purpose: Marketing communications (if any) Data used: Name, email, phone Lawful basis: Consent Article 9 condition: Not applicable Retention: Until consent withdrawn You may withdraw consent at any time where consent is the basis for processing, though this may affect our ability to respond to your request or provide certain services. 5. Who We Share Your Information With We may share your personal data with trusted service providers and partners who help us operate our website and practice, including: - Seymour Clinic (78 Seymour Place, London, W1H 2EH) — as the CQC-registered clinic where procedures are carried out, Seymour Clinic may be involved in aspects of your clinical care, record-keeping, and facility management. The data protection responsibilities between HairMD London and Seymour Clinic are governed by their internal arrangements. - Our website hosting provider (Wix) - Our email service provider - Google Analytics, for understanding website usage - Payment processor(s) — for handling card and other electronic payments - Finance provider(s) — where you choose to pay via third-party finance (your agreement is with the provider directly) - Clinical systems / electronic medical records provider — where patient records are stored - Professional indemnity / insurance providers — where required These providers only process your data on our instructions where they act as processors, or otherwise in accordance with their own legal role where applicable. We may also share personal data where required by law, regulation, court order, professional obligation, or where necessary to protect the rights and safety of our patients, staff, or the public. This may include disclosure to regulators such as the General Medical Council (GMC) or the Care Quality Commission (CQC). We do not sell or rent your personal data to any third party. 6. International Transfers Some of our service providers, including Wix and Google, may process data on servers located outside the UK. Where this occurs, we ensure an appropriate safeguard is in place, such as: - Reliance on the UK's adequacy regulations (where the destination country is recognised as providing adequate protection); or - Where no adequacy decision applies, use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with any supplementary measures where necessary. 7. How Long We Keep Your Information We retain personal data only for as long as necessary for the purpose for which it was collected. - Enquiry and contact records are generally kept for up to 6 years after the last meaningful contact, unless a longer period is required by law, regulation, or professional obligation. - Clinical or patient-related records are kept in line with applicable legal, regulatory, and professional retention requirements, which may exceed 6 years depending on the nature of the record and treatment involved. Where data is no longer needed, we delete it securely or anonymise it so it can no longer identify you. 8. How We Protect Your Information We use appropriate technical and organisational measures to protect your personal data, including secure hosting, access controls, confidentiality obligations, and limiting access to personal information on a need-to-know basis. While we take all reasonable steps to protect your data, no website or online transmission is completely secure. In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, in accordance with UK GDPR Article 33. Where the breach is likely to result in a high risk to your rights and freedoms, we will also inform you directly without undue delay, as required by UK GDPR Article 34. 9. Your Rights Under UK GDPR, you have the right to: - Access the personal data we hold about you - Request correction of inaccurate or incomplete data - Request erasure of your data in certain circumstances - Restrict or object to certain processing - Object to processing for direct marketing at any time — this right is absolute - Receive a copy of your personal data in a structured, portable format and transmit it to another provider (data portability) - Withdraw consent where consent is the lawful basis relied upon We will respond to your request within one month. Where requests are complex or numerous, we may extend this period by up to two further months, in which case we will explain the reasons within the first month. We do not use automated decision-making or profiling that produces legal or similarly significant effects. To exercise any of these rights, please contact us at hairmdlondon@gmail.com. If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. 10. Children Our website and services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. 11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our services, website, or the law. The latest version will always be posted on this page with the date of the most recent update. 12. Contact Us HairMD London [Full Legal Name of Surgeon / Company Name] 78 Seymour Place, London, W1H 2EH hairmdlondon@gmail.com +44 7743 017360
Cookie Policy HairMD London Last updated: August 2026 This Cookie Policy explains how HairMD London uses cookies and similar technologies on our website (hairmdlondon.com). Cookies are small text files stored on your device when you visit a website. Some are necessary for the site to function; others help us improve the site or support analytics and marketing activities where you choose to allow them. Your Consent Choices When you first visit our website, you will see a cookie banner asking for your consent to set non-essential cookies. You can choose to accept or reject all non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the footer of our website. You can also control cookies through your browser settings, though blocking essential cookies may affect how the website functions. Types of Cookies We Use Essential cookies — necessary for the website to function properly. These cannot be switched off because the site would not work correctly without them. Functional cookies — remember your preferences and settings to improve your experience. Where not strictly necessary, these are only used with your consent. Analytics cookies — help us understand how visitors use our website, including through Google Analytics. These are only used with your consent. Marketing cookies — help measure the effectiveness of communications or support relevant content. These are only used with your consent. Cookies We Use Cookie name: XSRF-TOKEN Provider: Wix Purpose: Protects against cross-site request forgery Type: Essential Duration: Session Consent required: No Cookie name: hs Provider: Wix Purpose: Security and site integrity Type: Essential Duration: Session Consent required: No Cookie name: svSession Provider: Wix Purpose: Identifies returning visitors and supports session continuity Type: Essential Duration: Up to 2 years Consent required: No Cookie name: SSR-caching Provider: Wix Purpose: Indicates the system from which the site was rendered Type: Essential Duration: 1 minute Consent required: No Cookie name: _wix_browser_sess Provider: Wix Purpose: Browser session management Type: Essential Duration: Session Consent required: No Cookie name: consent-policy Provider: Wix Purpose: Stores cookie consent preferences Type: Essential Duration: 12 months Consent required: No Cookie name: wixLanguage Provider: Wix Purpose: Remembers language preference on multilingual sites Type: Functional Duration: 12 months Consent required: Yes Cookie name: _ga Provider: Google Analytics Purpose: Distinguishes users for analytics Type: Analytics Duration: 2 years Consent required: Yes Cookie name: _ga_* Provider: Google Analytics Purpose: Persists session state Type: Analytics Duration: 2 years Consent required: Yes Google Analytics cookies are only set after you have given consent. Managing Cookies You can accept, reject, or change your cookie preferences at any time using the cookie banner on our website. You can also control cookies through your browser settings, though blocking essential cookies may affect how the website functions. Changes to This Policy We may update this Cookie Policy from time to time to reflect changes in technology, our website, or legal requirements. The updated version will be posted on this page with the revised date.
Terms of Use HairMD London Last updated: August 2026 1. About These Terms These Terms of Use govern your use of the HairMD London website (hairmdlondon.com). By accessing or using this website, you agree to these terms. If you do not agree, please do not use this website. 2. Website Content The content on this website, including text, images, and graphics, is provided for general information purposes only. It does not constitute medical advice and should not be relied upon as a substitute for a consultation with your surgeon. Treatment outcomes vary between individuals, and no specific result is guaranteed by anything shown or described on this website. Individual suitability for any procedure can only be assessed during an in-person clinical consultation. 3. Intellectual Property All content on this website, including text, images, logos, and design, is owned by or licensed to HairMD London and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or reuse any content from this website without our prior written permission. 4. Accuracy of Information We take reasonable care to ensure the information on this website is accurate and up to date, but we do not guarantee its completeness or accuracy. We may update or change content, including pricing information, at any time without notice. 5. Limitation of Liability We are not liable for any loss or damage arising from your use of this website, including reliance on any content, to the fullest extent permitted by law. This does not exclude or limit liability for death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law. 6. Third-Party Links This website may contain links to third-party websites, including finance providers and review platforms. We are not responsible for the content, accuracy, or practices of any third-party website. 7. Governing Law These Terms of Use are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 8. Changes to These Terms We may update these Terms of Use from time to time. The latest version will always be posted on this page with the date of the most recent update.
Trading Terms HairMD London Last updated: August 2026 1. Deposits A deposit of £1,000 is required to secure your procedure booking. This deposit forms part of the total treatment cost and is deducted from your final balance. Deposits are personal to the patient who books the procedure and cannot be transferred to another individual without the practice's agreement. 2. Cancellations and Rescheduling - If you cancel or reschedule with more than 7 days' notice, your deposit will be refunded in full or transferred to a new appointment date, at your choice. - If you cancel or reschedule with between 48 hours and 7 days' notice, a deduction of £[Admin Deduction Amount] will be made from your deposit to cover the costs of rebooking and lost appointment time, and the balance will be refunded or transferred to a new date. - If you cancel or reschedule with less than 48 hours' notice before your scheduled appointment, your deposit will be forfeited to cover the costs of the reserved surgical time, staff, and facilities that cannot be reallocated at short notice. We will always act reasonably and may, at our discretion, waive or reduce any deduction in exceptional circumstances (such as serious illness or bereavement). Statutory cancellation rights (distance contracts): If you book your procedure online, by telephone, or otherwise at a distance (not in person at our clinic), you may have a statutory right to cancel your booking within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you have expressly requested that the service begin within that 14-day period and acknowledged that you will lose your right to cancel once the service has been fully performed. Where you exercise a statutory cancellation right, you will receive a full refund of any deposit paid, less any amount you have agreed to pay for services already performed at your express request before cancellation. 3. No-Shows If you do not attend your scheduled appointment without prior notice, your deposit will be forfeited in full. 4. Rescheduling by the Practice On rare occasions, it may be necessary for us to reschedule your appointment — for example, due to your surgeon's illness or unavailability. Where this happens, we will offer you the next available appointment date and your deposit will remain valid and be transferred to the new date. This will not result in loss of your deposit. 5. Payment The remaining balance is due on the day of your procedure, unless otherwise agreed in advance. We accept the following payment methods: cash, card, bank transfer, and third-party finance (where arranged separately with a finance provider). Prices quoted at your consultation are valid for [Quote Validity Period] from the date of the quotation. After this period, prices may be subject to change. Your final price will be confirmed in writing before your procedure is booked and will not be changed after booking without your agreement. 6. Finance Arrangements Where you choose to pay via a finance provider, your agreement is with that provider directly and is subject to their own terms, credit approval, and applicable interest or fees. HairMD London is [insert accurate FCA / credit broking status after verification] and does not provide financial advice. We may provide information about finance providers as a signpost only. The practice is not responsible for the terms of any third-party finance agreement. 7. Clinical Suitability and Right to Decline Treatment All procedures are subject to a clinical assessment by your surgeon. We reserve the right to decline, postpone, or amend a proposed treatment plan where it is not considered clinically appropriate or safe to proceed, either at consultation or on the day of your procedure. Where this occurs, we will discuss the reasons with you. If we decline to proceed with treatment on clinical grounds, or if treatment is postponed at our request and you do not wish to proceed with an alternative date, your deposit will be refunded in full. 8. Informed Consent Hair restoration procedures carry inherent clinical risks, and outcomes vary between individuals. Before any procedure, you will be asked to review and sign a separate, detailed clinical consent form setting out the risks, expected outcomes, and aftercare requirements specific to your treatment. These Trading Terms do not replace that clinical consent process. 9. Photography and Marketing Use We may take before-and-after photographs or videos as part of your clinical record. These images will only be used for external purposes, such as marketing, social media, or the website, with your separate, explicit written consent, which you may withdraw at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. We will make reasonable efforts to remove images from future use and from platforms we control. Where images have already been published on third-party platforms, we will use best efforts to request their removal, though we cannot guarantee this. 10. Complaints We take all complaints seriously and aim to resolve them promptly and fairly. Stage 1 (Informal): Contact us at hairmdlondon@gmail.com or +44 7743 017360. We will acknowledge your complaint within [Acknowledgement Timeframe] and provide a substantive response within [Substantive Response Timeframe]. Stage 2 (Formal): If you are not satisfied with our response, you may request a formal review by the lead surgeon. We will respond within [Formal Review Timeframe]. External escalation: If your complaint remains unresolved, you may refer it to: - The Care Quality Commission (CQC) at cqc.org.uk or 03000 616161 — clinical services are provided at Seymour Clinic, which is CQC-registered, and the CQC has oversight of services provided at that location - The General Medical Council (GMC) at gmc-uk.org or 0161 923 6602 — regarding the surgeon's professional conduct - Seymour Clinic's own complaints procedure — as the CQC-registered provider hosting the service, Seymour Clinic may have its own complaints process that applies to your care - [Private healthcare dispute resolution body or indemnity insurer] if applicable Complaints about data protection can be made to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113. 11. Entire Agreement These Trading Terms, together with our Terms of Use, Privacy Policy, Cookie Policy, and any signed clinical consent documentation, form the entire agreement between you and HairMD London in relation to your treatment, and supersede any prior discussions or representations on the same subject. 12. Severability If any provision of these Trading Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 13. Governing Law These Trading Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 14. Changes to These Terms We may update these Trading Terms from time to time. The latest version will always be posted on this page with the date of the most recent update. CQC Registration Statement HairMD London is not separately registered with the Care Quality Commission. All procedures are carried out at Seymour Clinic, 78 Seymour Place, London, W1H 5BA (CQC Registration Number: [insert]), which is registered with the CQC. The surgeon practises under Practising Privileges granted by Seymour Clinic. For more information about Seymour Clinic's CQC registration and latest inspection reports, please visit cqc.org.uk.